F.A.Q

Q: Do you sell authentic brands?
Yes, only sells authentic and quality brand products.

Q: Why do i get Email about Product Substitutes ?
We are really sorry but in a very rare Occassion we do have to approach you in terms of Product substitutes. Substitutes that you are offered is in for brands only and not about the product. In case if we cant find a better substitutes than then we will upgrade your product absolutely free or At your request we will refund you.

Q: Will your Fresh Vegetable or Fruits stay Fresh when Delivered ?
We do try to send you Vegetable which are being picked up fresh from the market on the day your parcel is being post. We kindly request you to choose Express Delivery option if you are including vegetables in your Parcel. This is to ensure that you receive your Vegetables fresh. In standard deliveries this is sometime not possible as it can take 3-5 working day to get your parcel delivered which might not keep your Vegetable Fresh at the time of your arrival.

Q:- Why i am being contacted regarding Products unavailable or not Fit for Purpose ?
We are really sorry that we have to disturb you by contacting you. On a very rare occasion we have to contact and give an explanation. We believe in keeping things very Transparent. As the product For instance sometimes products has short expiry date or they are not Fresh enough to be consumed when they will arrive, So we want to inform you regarding the situation and take the best decision that benefits customer more than us.

Q: I am not happy with your Fresh Fruits or Vegetables, What are my Options?
We are really sorry to know that you are not happy with Fresh Vegetable or Fruits and you have to contact us for this. Send us an email or Whats app us by explaining your Reasons why you are not happy. We will review your situation and will get back to us within 24-48 hrs. Please note there wont be any Refunds or Exchange on Fresh Fruits or Vegetables.

Q: Can i get Refund / Exchange on Fresh Vegetables or Fruits ?
Unfortunately not.

Q: What payment methods do you accept?
We accepts Visa, MasterCard, and Amex.

Q: Will you share my information with anyone?
We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

Fast and free shipping!
We process most orders typically within 24-48 hours using standard, priority and express courier service of your choice. The actual shipping time may vary. Free shipping for qualified orders.

You get top quality customer service!
We strive to make you and all our customers happy. If you have any questions or comments, call us. We will do our best to assist you. We also welcome any feedback you provide us as we continuously look for ways to improve.

Q: What currency are the prices displayed in?
We currently accepting in Pounds and prices displayed in sterling pounds (GBP) only. If you are in Europe then you have an option to see prices in Euro.

Q: When will my order ship?
All orders are shipped Monday to Friday excluding public holidays, and all orders are shipped within 2-3 business days of purchase.

Q: What happens if my package is delivered when I’m not home?
A ‘signature on delivery’ is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. To avoid delays in delivering your parcel, we recommend having your item shipped to your work address if possible.

Q: Can I cancel or modify my order?
Once an order has been shipped it cannot be canceled or modified. However, if you need to change or cancel prior to getting shipped notification we will accommodate your request. To send requested changes please email us at info@hotbaske.co.uk with order confirmation email.

Q: Can I return my item?
Yes, you may return your item under certain circumstances. Can only be returned if its Unopened and in Re-sellable condition. Buyer has to pay refund Postage.

Q: What are pre-orders and how does it work?
When you pre-order an item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. We deliver your order as soon as it arrives at our warehouse.

Order Status

Has my order shipped?
Click the “My Account” link at the footer or top section of our site to check your orders status. You will also be notified via email when the order is shipped with courier and tracking number.

How do I track my order?
Click the “My Account” link at the footer or top section of our site to track your order.

My order never arrived
Click the “My Account” link at the footer or top section of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.
Please email us info@hotbaske.co.uk

My Account

How do I create an account?
1) Click the “My Account” link at the footer section of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the “My Account” link at the footer section of our site to edit your account information.

I forgot my password.
Click the “My Account” link at the footer section of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Q: Do I have to pay sales tax?
All The Prices is Inclusive of Tax until and Unless stated.

Q: I have a question on my charges.
Click the “My Account” link at the top section of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact via email us info@hotbaske.co.uk

Q: I need a copy of my receipt/invoice.
Click the “My Account” link at the footer or top section of our site to print invoices.

Q: When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

Q: Are all of hotbaske.co.ukm products fresh?
Yes, all of our products are personally checked before shipment.

Q: Is my credit card secure?
Yes, we utilize a variety of security measures to maintain the privacy and safety of your personal information. Using your credit card with us is guaranteed safe. We dont store or does not scan, capture or store the credit card information at all. The credit card information is only used by the payment Gateway service providers Shopify the most advanced and trusted names in online payment processing.

Your comments/queries will be answered within 24-48 hours.